Shipping & Returns
Shipping Policy
We are dedicated to providing you with a delightful shopping experience, including efficient and reliable shipping. Below is our shipping policy to ensure you know what to expect.
Processing Time:
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Orders are processed within 5 business days. Please note that during peak seasons or promotions, processing times may be slightly longer.
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You will receive a confirmation email once your order is shipped, including a tracking number if applicable.
Shipping Rates:
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Shipping rates are based on location and USPS shipping cost.
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For orders over $50, enjoy free shipping as our way of saying thank you for your support!
Shipping Methods:
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We use USPS for all domestic and international orders.
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We do not ship tea or food products internationally at this time.
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Domestic shipping typically takes 3-7 business days to reach you, depending on your location and chosen shipping method.
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International shipping times vary by destination and may take 7-21 business days.
Order Tracking:
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Once your order has shipped, you will receive an email with tracking information so you can monitor its journey to you.
Shipping Addresses:
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Please ensure that your shipping address is correct and complete at checkout. We cannot be held responsible for delays or lost items due to incorrect or incomplete addresses.
Delivery Issues:
If your order does not arrive within the estimated delivery time or if you encounter any issues, please contact us at intuiteave@gmail.com as soon as possible. We will work with you to resolve any problems and ensure your satisfaction.
Return & Exchange Policy
Due to the handcrafted nature of our products, we generally do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please reach out to us via email at intuiteave@gmail.com within 7 days of receiving your order so we can address the issue promptly.
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Thank you for choosing IntuiTEAve. We appreciate your patience and support as we prepare and ship your order with care.
Warm regards,
IntuiTEAve